Microsoft 365 & hosted Exchange
50 GB mailboxes, shared calendars, 1 TB OneDrive per user, SharePoint and spam filtering. Word, Excel, Outlook and PowerPoint installed on Mac and PC.
Pretoria-based IT company · Since 2007
IT support & managed IT for Pretoria, Gauteng and Cape Town.
IT solutions to optimise and streamline your infrastructure. Baseline IT runs the technology for businesses of 5 to 200 people: support, security, Microsoft 365, backups, telephony and now facial recognition access control. One partner, one app, real technicians.
24/7 support lineTickets logged in the Baseline Interact appPretoria · Johannesburg · Cape Town · Rustenburg
Our own support app
Log a ticket in seconds in Baseline Interact and chat with real technicians.
National footprint
Offices in four cities, so we can support you wherever you are.
Zero-downtime moves
We plan cloud migrations and provider switches so your team keeps working.
Specialised industries
Attorneys, accounting, retail, manufacturing and engineering.
19+ yrsFounded in Pretoria in 2007
4Offices: Pretoria, Johannesburg, Cape Town, Rustenburg
24/7Support line and the Interact app
R2,500Managed IT from, per month, published
Technology we install and support
Welcome to Baseline IT
Fully managed IT, tailored to how your business works
Every business depends on its IT infrastructure. Baseline IT looks after yours end to end, with IT service support tailored to your needs: a 24/7 support line, remote help on any computer, onsite callouts, security consulting and fully managed cloud migrations.
You get a dedicated consultant who knows your environment, tickets that are logged and tracked, and a team of technicians at different experience levels, so knowledge never sits with one person. When you switch to us, we plan the move so your staff don't lose a working day.
Our IT solutions
Everything your office runs on, under one support agreement
Badjr firewall & VPN
Enterprise firewall with personal and site-to-site VPN, critical device monitoring, site blocking and internet failover.
24/7 remote support
A support line that answers around the clock, and technicians who can log in to your machine and fix the problem while you watch.
Backup & disaster recovery
Onsite and offsite backups of servers, virtual machines, databases and files, with a written disaster recovery plan.
Cloud-based PBX
Hosted VoIP telephony for one office or many, with call recording, a digital receptionist and month-to-month terms.
Onsite support & repairs
Site callouts, network maintenance, machine clean-ups and hardware upgrades by technicians in your area.
ESET antivirus
ESET business security for servers and PCs: antivirus, anti-malware and internet security, managed for you.
Consulting & POPIA
POPIA compliance with our attorney partners, business continuity, data governance and cybersecurity risk reviews.
Facial recognition access control NEW
Touchless entry for offices, server rooms and sites, using Control iD face readers, installed and supported by Baseline IT.
Switching to Baseline IT
Three steps, no downtime
Free IT assessment
We visit, map your network, devices, email and backups, and give you a fixed monthly price.
Zero-downtime onboarding
We take over from your current provider, document everything and migrate email and data while your staff keep working.
Support that answers
Your team logs tickets in the Baseline Interact app or calls 24/7. You get a dedicated consultant and monthly reporting.
Where we work
IT support in Pretoria, Gauteng and Cape Town
Local offices and onsite technicians in the main business centres, remote support everywhere in South Africa.
Head office
IT support Pretoria
Moreleta Park office. Pretoria East, Menlyn, Hatfield, Centurion and the CBD.
Gauteng
IT support Johannesburg & Gauteng
Krugersdorp office. Johannesburg, Sandton, Randburg, Midrand and the West Rand.
Western Cape
IT support Cape Town
Tokai office. Southern Suburbs, CBD, Century City and Northern Suburbs.
Introducing Baseline Interact
Support just got smarter.
Baseline Interact is our own support app, built in-house. Log a ticket in seconds, chat with real technicians, track every request and see the live status of your sites, all in one place. It is free for every Baseline IT client.
What our clients say
Trusted by law firms, accountants and financial practices
“The fantastic turnaround times and professional advice makes Baseline IT an important part of our business.”
“Thank you for the positive experience we receive from all the staff at Baseline IT.”
“We appreciate their attention to detail and speedy response approach to actively live our firm values.”
“I would highly suggest Baseline IT to any organisation.”
“Baseline's friendly, efficient staff who are proactive and who really go the extra mile.”
“We highly recommend Baseline IT to any business looking for a reliable, solutions-oriented IT partner.”
From the blog
Latest IT insights
Windows 10 End of Life: What It Means for Your Business and How Baseline IT Is Helping
October 14, 2025 marks a major milestone in the tech world: Microsoft will officially end support for Windows 10. While the operating system will still…
Read article →
Security Consulting: A Must for Modern Businesses
Ensuring the security of your business is not just a priority, it’s a necessity. Cyber threats are becoming increasingly sophisticated, and many businesses…
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Cloud Disaster Recovery for Seamless Continuity
Surprises can pop up when you least expect them. From cyber-attacks to the occasional human slip-up, disruptions are a part of life that can challenge your…
Read article →Meet the team
The people who answer when you call
Client success managers, remote and onsite technicians, escalation engineers and project managers across Pretoria, Johannesburg and Cape Town.
Questions we get asked
Frequently asked questions
Who is the best IT company in Gauteng and Cape Town?
The best IT company for your business has local technicians, 24/7 support, clear pricing and experience in your industry. Baseline IT is a Pretoria-based IT company founded in 2007 with offices in Pretoria, Johannesburg and Cape Town, a 24/7 support line, published managed IT prices from R2,500 per month, its own support app and long-standing clients in law, accounting and financial services.
Is Baseline IT a Pretoria-based IT company?
Yes. Baseline IT was founded in Pretoria in 2007 and its head office is in Moreleta Park, Pretoria. It also has offices in Johannesburg (Krugersdorp), Cape Town (Tokai) and Rustenburg.
What does a managed IT services provider do?
A managed IT services provider takes over the day-to-day running of your IT for a fixed monthly fee. At Baseline IT that includes 24/7 remote and onsite support, firewall and VPN management, antivirus, Microsoft 365 email and storage, and a dedicated consultant for your business.
How much do managed IT services cost in South Africa?
Baseline IT's fully managed packages start at R2,500 per month for 5 to 10 staff, R4,800 per month for 10 to 30 staff and R8,500 per month for 30 to 50 staff. Larger companies get a custom quote. See the pricing page for what is included.
How do I log a support ticket with Baseline IT?
Download the free Baseline Interact app from the App Store or Google Play, log in with your registered details and tap New chat. Every request becomes its own ticket that you can track. For urgent help you can also call 086 111 8324.
Where does Baseline IT have offices?
Baseline IT has offices in Pretoria (Moreleta Park), Johannesburg (Mindalore, Krugersdorp), Cape Town (Tokai) and Rustenburg (Waterval East), and supports businesses across South Africa remotely.
Does Baseline IT install facial recognition access control?
Yes. We supply, install and support Control iD facial recognition access control, such as the iDFace Max, for offices, server rooms, sites and estates.
Which industries does Baseline IT specialise in?
We specialise in attorneys and law firms, accounting and financial practices, retail, manufacturing and engineering businesses.
