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Backup solutions
Backups you can actually restore from
Encrypted onsite and offsite backups, monitored by our team, with recovery testing and a disaster recovery plan for the tiers that need it.
Backup tiers
Choose the recovery speed your business needs
Prices are per server licence per month, excluding VAT.
| Basic | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Price per server | Free | R400 | R800 | R2,000 |
| Backups per day | 1 | 1 | 4 | 12 |
| Data included | None | 50 GB | 100 GB | 200 GB |
| Extra data per GB | R5 | R5 | R4 | R3 |
| Retention | 30 days | 30 days | 60 days | 90 days |
| Return to service | Depends on data size | Depends on data size | Depends on data size | Onsite 24 hrs · Cloud 6 hrs |
| Recovery labour included | None | 4 hours | 8 hours | Unlimited |
| System state backups | None | Twice a month | Weekly | Daily |
| Automated recovery testing | None | Twice a year | Quarterly | Monthly |
| Also included | File-level recovery | File-level recovery, backup certificates | Onsite recovery vault, bandwidth control | DR plan and policy documents, server replication, cloud standby server, cloud VM snapshots |
Add-ons
Extra protection
Cloud server VM snapshots
R500per month, for servers hosted by Baseline IT
- Daily full snapshots
- Back in service within 4 to 6 hours after total server loss
- No labour excess on recovery
- Included in the Gold tier
Data protection for Microsoft 365
R39per user per month
- Backs up Exchange, SharePoint and OneDrive
- Up to four backups a day
- Retention of up to 7 years
On every tier
How we protect your data
24/7 backup support
Our team monitors backup jobs and handles restores around the clock.
ISO-certified data centres
Offsite copies are stored in ISO-certified data centres.
AES 256-bit encryption
Data is encrypted in transit and at rest.
File-level restores
Recover a single file or folder without restoring the whole system.
Backup reports
Scheduled, readable email reports show what was backed up.
Less storage used
Compression and deduplication reduce the space your backups take.
Questions we get asked
Frequently asked questions
What is the difference between onsite and offsite backup?
An onsite backup is stored on a device in your office for fast restores. An offsite backup is copied to a data centre, so your data survives theft, fire or ransomware at the office. Our Silver and Gold tiers use both.
How long does Baseline IT keep backups?
Retention is 30 days on Basic and Bronze, 60 days on Silver and 90 days on Gold. Microsoft 365 data protection keeps data for up to 7 years.
How quickly can a server be restored?
On the Gold tier the target is 24 hours for an onsite restore and 6 hours from the cloud. Cloud-hosted servers with VM snapshots are back within 4 to 6 hours.
