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Introducing Baseline Interact
Support just got smarter.
Our own support app, built in-house by Baseline IT. Log a ticket in seconds, chat with real technicians and track every request in one place, with far more features than WhatsApp or email.
Why Baseline Interact
Everything about your support, in your pocket
Familiar chat
Works just like WhatsApp. No learning curve.
Instant tickets
Every new request automatically becomes its own ticket thread.
Track progress
See ticket status and updates without chasing anyone.
Loop in colleagues
Temporarily add team members to a ticket so they get updates.
Live site status
See which sites, internet connections and critical devices are up or down.
Your infrastructure at a glance
Look up details such as your Wi-Fi networks and passwords when you need them.
Secure by design
Only your authorised users can log in and open tickets.
Free for clients
Included for every Baseline IT client, on iPhone and Android.
How support works
From problem to fixed, step by step
Download the app
Search for Baseline IT in the App Store or Google Play and install it.
Log in
Sign in with your registered details. Only authorised users at your company can log in.
Tap New chat
Describe the problem. Your request becomes its own ticket, assigned to a technician.
Chat and track
Chat with the technician, add screenshots, loop in colleagues and watch the status until it is resolved.
Need help switching? Call 086 111 8324. For a site-down emergency, phone the 24/7 support line.
Ahead of the curve
Why we built our own app
| WhatsApp or email | Baseline Interact | |
|---|---|---|
| Each request tracked as a ticket | Messages get mixed in one thread | Every request is its own ticket |
| Status updates | You have to ask | Visible in the app at any time |
| Colleagues kept in the loop | Forwarding and group chats | Add team members to a ticket |
| Site and device status | Not available | Live view of sites, connections and devices |
| Who can log requests | Anyone with the number | Only your authorised users |
Questions we get asked
Baseline Interact questions
What is Baseline Interact?
Baseline Interact is Baseline IT's own support app, built in-house. Clients use it to log support tickets, chat with technicians, track progress and see the live status of their sites and devices. It is free for Baseline IT clients on iPhone and Android.
Where do I download the Baseline IT support app?
Search for Baseline IT in the Apple App Store or Google Play, or use the download buttons on this page. Log in with your registered details.
What is the best way to log a support request?
Use the Baseline Interact app. Every request becomes a ticket you can track, and only your authorised users can log in. For urgent help you can also phone 086 111 8324.
Who can use Baseline Interact?
Authorised users at Baseline IT client companies. Your company's administrator decides who has access, so only approved staff can open tickets.
Is Baseline Interact free?
Yes. It is included for all Baseline IT clients.
