IT services that cover the whole office

Pick a single service or let us manage all of it under one monthly agreement.

Our technology partners

Proven platforms, installed and supported by us

We work with a short list of vendors we know well, so every client gets the same tested setup.

MicrosoftMicrosoft 365, Exchange, OneDrive, SharePoint and licensing

BadjrEnterprise firewall, VPN, failover and device monitoring (Gold Partner)

ESETBusiness antivirus and anti-malware for servers and PCs

Control iDiDFace Max and iDFace facial recognition readers

SageAccounting software we support for our clients

Microsoft 365

Email, Office apps and cloud storage, set up and managed for you.

Hosted Exchange: 50 GB mailboxes per user
Calendar sharing and sync across phone, laptop and desktop
1 TB OneDrive storage per user
SharePoint Online for shared documents
Spam and phishing filtering
Word, Excel, Outlook, PowerPoint and OneNote installed on Mac and PC
Licensing for every Microsoft 365 plan

Badjr firewall

An enterprise-grade firewall that protects and connects your sites.

Secure remote access to the office network
Personal VPN for staff working from home
Site-to-site VPN between branches
Internet failover to a backup line
Website and category blocking
Monitoring of critical devices with alerts

24/7 remote support

Help within minutes, without waiting for a technician to drive out.

24/7 support line: 086 111 8324
Log and track tickets in the Baseline Interact app
Chat with real technicians, not chatbots
Secure remote login to your computer to fix issues

Computer repairs & upgrades

Keep older machines productive and replace them when it makes sense.

Upgrades for outdated hardware and infrastructure
Machine clean-ups for better performance
Operating system and software updates
Windows 10 to Windows 11 upgrades

Cloud-based PBX

Hosted VoIP telephony that grows with your offices.

One cloud PBX for all your branches
Telephone management system and reporting
Call recording
Digital receptionist (auto attendant)
CRM and third-party integrations
Full mobile and desktop app
Month-to-month, no fixed-term contract

Onsite support

Technicians at your premises when the fix needs hands.

Site callouts, unlimited in our main service areas
Ad hoc callouts outside contract
Network support and maintenance
New staff setups and office moves

ESET antivirus

ESET Business Security, deployed and monitored by us.

Server antivirus
PC and laptop antivirus
Anti-malware and ransomware protection
Internet security and web filtering
Central monitoring of threats

Business software support

We look after the line-of-business software your firm runs on.

Sage accounting and payroll
Ghost Practice and Omni for law and accounting firms
Installs, updates, licensing and vendor liaison
Server and database hosting for these systems

Backup solutions

Onsite and offsite backup with tested recovery. See backup tiers and pricing →

Onsite backup to network storage
Offsite backup to ISO-certified data centres
Virtual machine, system state, database and file backups
Disaster recovery planning

Facial recognition access control NEW

Touchless entry with Control iD face readers. Learn more →

Face readers at doors, gates and turnstiles
Visitor pre-registration and logging
Entry reports and time-and-attendance data
Installed and supported by Baseline IT

Questions we get asked

Frequently asked questions

Can I buy one service without a full managed IT contract?

Yes. Services such as Microsoft 365, backups, the cloud PBX or facial recognition access control can be taken on their own. Most clients bundle them under a managed package for a single monthly fee.

Is the cloud PBX on a fixed contract?

No. Our cloud-based PBX is billed month to month with no fixed-term contract.

What is a site-to-site VPN?

A site-to-site VPN securely joins two or more office networks over the internet, so branches can share files and systems as if they were in one building. We set it up on the Badjr firewall.